- Help Us To Help You
- Medical Certificates
- Patient' Rights
- Data Protection Act
- Staff Vacancies
- Protected Learning
Help Us To Help You
Please do not request a home visit unless you are housebound or genuinely too ill to attend the surgery.
The out-of-hours service is for emergencies and urgent problems. Please do not abuse this service.
If you are unable to attend an appointment please cancel as early as possible as this frees up an appointment for someone else.
If you have any suggestions or comments to make about the practice please ask to speak to Joanne Gibson, Practice Manager.
Please let us know if you change your address or telephone number. If you are waiting for an out-patient appointment please also let the hospital know.
Medical Certificates (Sick Lines)
You do not need a medical certificate for the first week you are off work.
For this period use a self certificate which you can download and print HERE
Our current charge for a private medical certificate is 14.50
After the first seven days you will require a medical certificate. In order for this to be issued you must make an appointment to see the doctor. The only exception to this is if you have been seen at hospital and we have a letter to confirm this.
We no longer issue certificates to declare fitness to return to work following maternity leave.
REQUESTS BY EMPLOYERS FOR SICKNESS CERTIFICATION
Employers asking for a doctor's statement for the first seven days of an employee's sickness are referred to the "Statutory Sick Pay Manual for Employers" - National Insurance Contributions Series CA30, Paragraph 28, which states "?you (the employer) cannot ask for a doctor's statement for the first seven days of a spell of sickness".
The purpose of this regulation is to avoid the necessity for employees with minor, self-limiting illness or injury to use surgery appointments for the sole purpose of obtaining a medical certificate. We do not, therefore, issue certificates in these circumstances.
If employers have reason to inquire about a spell of sickness, they are advised to write to the doctor, including written permission from the employee concerned, when a report may be issued. A charge will be made for such a report.
MATERNITY LEAVE REQUESTS FOR CERTIFICATES TO CONFIRM FITNESS TO RETURN TO WORK
You have asked your doctor for a certificate to declare fitness to return to work after maternity leave. Doctors do not consider that pregnancy and childbirth are a disease and therefore do not consider that you require a certificate that you are fit to return to work after childbirth. If you have poor health following childbirth, your doctor will have explained what your health problem is and will indeed have issued you with a sickness certificate.
Unnecessary requests such as this take up valuable consulting time. Your doctor would be required to levy a charge for issuing such a certificate because it is classed as private work and is not covered by the NHS. Your doctor does not wish to charge for a valueless piece of paper and therefore GPs have decided to no longer issue this certificate.
If your employer causes you difficulty over the lack of availability of this certificate, we would advise that you will have to take the matter up with your representative union as this certificate is no longer obtainable.
Patients' Rights and Responsibilities
As a patient you have certain rights, some of which are detailed below:
- Your health records are confidential and information is processed in accordance with the Data Protection Act. You may gain access to your records under the terms of the Access to Health Records.
- The practice operates a non-discriminatory policy in that all parents shall be dealt with equally regardless of race, religion, gender, age, sexuality, disability, or socio-economic status.
- You are entitled to complain about any service or treatment you have received that you are unhappy with. This will be dealt with initially by the Practice Manager.
- You may accept or refuse treatment including examinations, tests and diagnostic procedures. Please ensure that you have been given enough information to enable you to make an informed choice.
As a patient there are certain responsibilities you have which can help our practice to work more effectively.
- Practice staff endeavour to provide the best service for our patients and we would ask that you help by treating them with respect and patience at all times. Any violence, verbal, or physical abuse will not be tolerated.
- Notify the Practice of any changes in your name, address, telephone number and ensure that you also notify hospitals or clinics at the same time.
- Ensure that you follow the advice and treatment you have been given. If you are concerned about this please contact the person who gave the initial advice.
- If you are unable to attend a pre-booked appointment, please notify the Practice as soon as possible.
Data Protection Act
To provide you with the care you need, we hold the details of your consultations, illnesses, tests, prescriptions and other treatments that have been recorded by everyone involved in your care and treatment eg GP, Health Visitor, Practice Nurse. This information may be stored on paper or electronically on computer files by Practice Staff.
We sometimes disclose some of your personal health information with other organisations involved in your care. For example, when your GP refers you to a Specialist at the hospital we will send relevant details about you in the referral letter and receive information about you from them. Our practice also participates in the Regional and national Programmes such as the cervical cytology screening service and your name, address, date of birth and health number will be given to them in order to send an invitation to you.
We need to use some of your personal health information for administrative purposes. In order to receive payment for services provided to you, we have to disclose basic details about you to the NHS Board responsible for this area and to the Common Services Agency for the Scottish Health Service. These organisations have a role in protecting public funds, and are authorised to check that payments are being properly made. We are required to co-operate with these checks and disclosure of your data is a necessary part of our provision of Health Care Services.
Sometimes, we may participate in studies that are designed to improve the way services are provided to you or to check that our performance meets required standards and benchmarks. Whenever we take part in activities such as these we will ensure that as far as possible any details that may identify you are not disclosed.
We are sometimes involved in Health Research and the teaching of student nurses, doctors, and other health care professionals. We will not use or disclose your personal health information for these purposes unless you have been informed beforehand and given your consent for us to do so.
Where you need a service jointly provided with a local authority we will seek your permission before giving them your details.
Sometimes we are required by law to pass on information e.g. the notification of births and deaths and certain diseases or crimes to the government is a legal requirement.
Our use of your personal health information is covered by duty of confidentiality, and is regulated by the Data Protection Act. The Data Protection Act gives you a number of rights in relation to how your personal information is used, including the right to access the information we hold about you.
Everyone working for the NHS has a legal duty to keep information about you confidential and adhered to a Code of Practice on Protecting Patient confidentiality. Further information on this can be found at www.nhsis.co.uk/confidentiality. Anyone who received information from us is also under a legal duty to keep it confidential.
If you have any queries or concerns on how we use your Personal Health Information, or would like to access your information, please contact our Practice Manager.
- Wherever possible we will set aside an area for confidential conversations between patients and reception staff.
- A patient's privacy will be respected at all times; all medical records are confidential and will not be passed to any outside body without prior consultation with the patient. You have the right to see your health records, subject to any limitations in the law and at the GP's discretion.
The practice operates a practice complaints procedure as part of an NHS service for dealing with complaints. Our complaints system meets national criteria.
We hope that most problems can be sorted out easily and quickly, preferably at the time they arise and with the person concerned. However, more formal complaints may be dealt with by Joanne Gibson, Practice Manager in the first instance.
None at present.
Protected Learning Time
The surgery will be closed on the following afternoons from 12.30pm:
- Tuesday 16th February 2016
- Wednesday 16th March 2016
This internet site has been developed with the intention of providing information only. Whilst all attempts will be made to maintain accuracy and validity, the Practice accepts no responsibility for events arising from use of the information provided. Although the advice for patients is as comprehensive and accurate as possible, it is only general and should not be used as a substitute for the patient consulting their own doctor.
We cannot guarantee uninterrupted access to this website, or the sites to which it links. We accept no responsibility for any damages arising from the loss of use of this information.
All links from this website are provided for information and convenience only. We cannot accept responsibility for sites linked to, or the information found there. A link does not imply an endorsement of a site; likewise, not linking to a particular site does not imply lack of endorsement.
Medical Information on the Internet
If you use the Internet for medical information:
Always look for a balanced view - not just one site.
Remember that anyone can publish anything on the Internet.
Make sure the authors and their qualifications are listed.
Look at what other reliable information the site refers to.
Check that the site is regularly updated.
Look for advertising which might influence the information on the site.
Avoid online consultations or diagnoses.
Check on privacy and confidentiality.
Sites from outside the UK may mention treatments that are not available here.